Customer service is our utmost priority. Great care goes into every bag, from the selection of the fabric, through the manufacturing process, to the delivery. Please remember that most of our bags are made to order. If it is in stock, it will ship within 48 hours. If it is not in stock, your bag will go into production within 24 hours of our receipt of your order. We ask that you allow 2 weeks for your bag to arrive at your door, sometimes sooner, which is always a pleasant surprise! Shipping charges are based on standard delivery unless otherwise specified by you. Items shipped from the U.S. to Canada or other non-U.S. locations may incur taxes or duties. These related taxes or duties are the responsibility of the recipient. Typical delivery method for non-U.S. orders is U.S. Postal Service; however, Sweetie Handbags reserves the right to ship by whatever method it determines appropriate.